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3. Blaxtair AHD - Customer support

If you need support and the troubleshooting articles do not solve the problem (installation or maintenance) or if you have any questions about our Blaxtair® products, please, contact us by email at : 

📧hotline@blaxtair.com

or see our web page 

💻Customer Support - How can we help you?  

For any support request, Arcure’s technical team will ask you for a product part number and serial number. 

AI Camera

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Additional information

To enrich your request, you can provide the following information and describe how the context of the issue

  • The Data Troubleshooting Code and its message, if any

  • The status/color of the visual alarm on the display

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