3. Blaxtair AHD - Customer support
If you need support and the troubleshooting articles do not solve the problem (installation or maintenance) or if you have any questions about our Blaxtair® products, please, contact us by email at :
or see our web page
For any support request, Arcure’s technical team will ask you for a product part number and serial number.
AI Camera |
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Additional information
To enrich your request, you can provide the following information and describe how the context of the issue
The Data Troubleshooting Code and its message, if any
The status/color of the visual alarm on the display
Video dropout on AHD monitor
A jumping or flickering image is usually caused by a frame-rate mismatch between the camera and the display.
Quick fix
In BXT App › Camera › Camera Settings › FPS, choose the frame rate for your region:
25 fps — regions with 50 Hz mains power: Europe, Africa, Australia, Middle East…
30 fps — regions with 60 Hz mains power: North & Central America, Japan, South Korea, Taiwan, Philippines…
Brazil and parts of South America (PAL-M): start with 30 fps; if the picture is still unstable, try 25 fps.
Recent multistandard monitors accept both rates; change the FPS only if you see dropouts.
Verify image stability right away.
If the issue persists, inspect the AHD cabling and reboot both the camera and the monitor.
For further assistance, note the serial number and contact our technical support team.